Return Policy
We are committed to providing you with a satisfactory shopping experience. If you are not satisfied with your purchase, you may request a return according to the following policy.
1. Return Conditions
Products must be returned within 14 days of receipt.
Products must be in their original packaging, unused, and undamaged.
2. Return Process
Contact customer service (outwardluannan@163.com) with your order number and reason for return.
After receiving return authorization, ship the product back to the specified address.
3. Refund Processing
We will process your refund within 7 business days after receiving and verifying the returned product.
Refunds will be issued to the original payment method.
4. Non-Returnable Items
The following items are not eligible for return:
Customized products or special orders.
Products damaged or used due to customer reasons.
5. Shipping Costs
For returns due to product quality issues, we will cover the shipping costs.
For returns due to customer reasons, the customer is responsible for shipping costs.
If you have any questions about the above policies, please contact us at: outwardluannan@163.com.